SMART INTERNET — PRIVACY POLICY

This Privacy Policy applies to the websites controlled by Smart Internet, LLC and/or its subsidiary and affiliated entities (“Smart Internet,” “we,” or “us”) where this Privacy Policy is posted (collectively, the “Sites”). For Smart Internet customers, this Privacy Policy is incorporated by reference into our Service Agreement. For non-customer visitors to Smart Internet’s website, this Privacy Policy governs the collection and use of personal information of website visitors.

BY USING THE SITES, YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW.
If you do not agree to the terms of this Privacy Policy, please do not use the Sites.

Information That Smart Internet May Collect and Maintain

We may collect and maintain the following personal information about you, your use of our Services, and/or your use of the Sites:

Your email address, first and last name, zip code, login credentials, and other identifying or online contact information

Billing records, including credit card or bank account details

Records necessary to provide Services to you

Correspondence and content uploads that you send to us

Customer support or technical support communications related to our Services or equipment

Persistent identifiers that can recognize a user over time and across websites or devices

IP addresses that may be assigned to your equipment

Geolocation information sufficient to identify street names and city/town names

Network management data, including bandwidth usage and performance metrics

We may also automatically collect certain data whenever you interact with our Sites, including your IP address, browser type, pages visited, and activity logs. This helps us improve performance and optimize your online experience.

Use of Information Collected and Maintained

Smart Internet may use the information collected about you to:

Deliver and manage the Services

Process payments and related charges

Provide customer or technical support

Personalize your browsing or service experience

Notify you of service updates, offers, or new products

Complete transactions or service requests

Respond to contact or support requests

Improve our website content and user experience

Communicate material changes to our policies or terms

Disclosure of Customer Information

Smart Internet does not disclose customer information to third parties except in the following circumstances:

With your consent

As necessary to provide or manage our Services (billing, support, collections, marketing communications, or network operations)

In response to lawful requests such as subpoenas, court orders, or regulatory inquiries

To investigate or prevent fraud or illegal activity

To enforce agreements or comply with legal obligations

To trusted professional advisers, such as legal or accounting professionals, working on behalf of Smart Internet

In certain cases, we may be legally restricted from notifying you about specific disclosures.

Mobile Privacy

Smart Internet respects your privacy.
Mobile information will not be shared with third parties for marketing or promotional purposes. Information collected will only be used to provide the services you request.

SMS Opt-In/Opt-Out

Smart Internet offers SMS messaging to communicate with customers about account updates, billing reminders, and service notifications.

Opt-In

You may opt in to receive SMS messages by:

Filling out the “Check Availability” form on our website and selecting the SMS Opt-In checkbox, or

Texting START to [Insert Smart Internet Phone Number]

By providing your mobile number and opting in, you consent to receive SMS messages from Smart Internet.
Message frequency may vary but will not exceed 4 messages per month. Message and data rates may apply.

Opt-Out

You may opt out at any time by texting STOP to unsubscribe.
You will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

Help

For assistance, text HELP or contact our support team at [Insert Smart Internet Phone Number].

Data Use & Privacy

Your mobile information will not be shared with third parties for marketing or promotional purposes. It will only be used in accordance with this Privacy Policy.

Third-Party Sites and Services

This Privacy Policy applies only to information collected by Smart Internet through its Services or Sites.
We are not responsible for the privacy policies or practices of third-party websites linked from our site.
Please review their policies before providing personal information.

Public Posting Areas

Any information you post in public areas (such as forums or chat rooms) becomes accessible to anyone with internet access.
If you include personal information in such posts, it may be read, collected, or used by others.
Please use caution when sharing information publicly.
Smart Internet is not responsible for any information you choose to disclose in public areas.

Retention

Smart Internet retains customer information for as long as necessary to fulfill our business obligations, provide services, or comply with legal requirements.
To request deletion of your account or data, please contact our Customer Support team at [Insert Smart Internet Phone Number].

Children’s Online Privacy Protection

Our Sites are not directed toward children under 13.
Smart Internet complies with the Children’s Online Privacy Protection Act (COPPA) and does not knowingly collect personal information from children under 13.
If we discover such information, we will delete it promptly.

Security and Privacy

While Smart Internet uses reasonable security measures, no internet transmission is 100% secure.
By using our Sites, you acknowledge that information shared online is done at your own risk.

We recommend that you:

Use strong passwords

Keep your devices secure

Monitor your accounts regularly

Changes to This Privacy Policy

Smart Internet may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically to stay informed.

Contact Information

Smart Internet
📍 [Insert Office Address]
📞 [Insert Smart Internet Phone Number]
📧 [email protected]
🌐 [Insert Website URL]

SMS Notice:
Text START to [Insert Phone Number] to opt in.
Text STOP to opt out at any time to stop receiving SMS notifications from Smart Internet.